Most products ship free to Honshu, Shikoku, and Kyushu. For more information about YIHAYO's shipping policy, please see our Shipping Policy.

Most in-stock items are dispatched within 3 business days. For back-ordered items, shipping timeframes are updated in real time so please check the details carefully when placing your order.

Domestic delivery takes 2-5 days. Delivery times may vary due to special factors such as peak delivery periods or staffing shortages. Please note that expedited shipping services are temporarily unavailable.

We ship products from warehouses in Japan.

Most items ship free anywhere in Japan. If you would like to ship to a country outside of Japan, please contact us at service@yihayo.com. Delivery may take up to 30 days or more. Please email us to inquire about shipping status and fees to your specific location.

If you want to know when the out-of-stock item will be in stock, please send an email to service@yihayo.com and we will reply you within 24 hours.

If your order contains multiple items, they may be shipped in multiple packages from different warehouses. Additionally, customizable standing desks such as Basic and Brasa will ship with the desktop and desk frame in two separate packages.

Please leave a note when ordering.

Most products offer free shipping to Honshu, Shikoku and Kyushu within Japan.

Normally, when you sign up for emails in the footer of our website, you get 5% off and early access to discounts, new products, and product information! During the holiday season, you can get even more discounts on top of our everyday low prices.

If you would like to purchase in bulk to receive special discounts, please email us at service@yihayo.com and we will provide you with a quote.

If for any reason you wish to cancel your order, please notify us of your intention to cancel at service@yihayo.com. For more information regarding returns and cancellations of orders, please see our Refund Policy page.

If you would like to change your order, please contact us at service@yihayo.com as soon as possible before delivery begins.

You will receive an automatic email notification when your order is completed and your tracking number is updated. You can check the status of your order by clicking "Support - Track my order" in the header/footer. Alternatively, you can click "View your order" in the email or use the tracking number in the email to visit the applicable carrier's website.

Multiple items in the same order may be shipped in multiple packages from different warehouses. Additionally, for customizable standing desks such as the Basic or Brasa, the desktop and desk frame are shipped in two separate packages, so these packages may not arrive at the same time.

We will help you solve the problem, please contact us at service@yihayo.com, we will reply within 24 hours.

We will help you solve the problem, please contact us at service@yihayo.com, we will reply within 24 hours.

We will help you solve the problem, please contact us at service@yihayo.com, we will reply within 24 hours.

Products covered by our 60-day money back guarantee policy in Japan can be returned within 60 days of receipt. For more information regarding returns and cancellations, please see our Refund Policy page.

Products covered by our 60-day money back guarantee policy in Japan can be returned within 60 days of receipt. If you no longer need the product, you can also return it for a refund within 60 days of receipt. In this case, return shipping costs will be borne by you and are non-refundable. Products must be returned in their original packaging, unopened and unassembled. For more information regarding returns and cancellations, please visit our Refund Policy page.

To initiate a return, please contact us at service@yihayo.com and provide us with details, including the reason for return and your order number. If the item is faulty, mis-shipped, or not as described, please provide clear photos or videos as evidence. For more information regarding returns and cancellations, please visit our Refund Policy page.

Items must be returned in their original packaging, unopened and unassembled. For more information regarding returns and cancellations, please see our Refund Policy page.

Refunds usually take 10 working days. For more information regarding returns and cancellations, please see our Refund Policy page.

We will help you solve the problem, please contact us at service@yihayo.com, we will reply within 24 hours.

Compared to regular desks, the frames of standing desks with desktop/frame matching (e.g. Basic & Brasa series) are available in more color and feature options and can be expanded or contracted to fit the size of your tabletop.

The memory function remembers your preferred standing desk height setting, allowing you to easily stand or sit. Most regular YIHAYO standing desks have the following keypad settings:

In addition, if the desktop hits an obstacle in its path, it will immediately move in the opposite direction, preventing damage caused by the collision between the desk and the object. The following diagram can help you understand the anti-collision function more intuitively.

The operation method of the keypad is different, take the Basic & Brasa series keypad as an example:

Setting the minimum height: Lower the desk to the desired minimum height, press and hold "M" and "▼" simultaneously for 5 seconds, the minimum height is saved when the display shows a flashing "222".

Setting Maximum Height: Raise the desk to the desired maximum height, press and hold "M" and "▲" simultaneously for 5 seconds, the maximum height is saved when the display shows a flashing "111".

Removing the height restriction: Press and hold the button shown in the figure and "M" simultaneously for 5 seconds. "333" will flash on the display and the height restriction will be removed.

All products come with printed assembly instructions, if you would prefer to read or download a digital version you can find them under the "Space/Assembly" tab on the relevant product page on our website.

Please refer to the printed version of the assembly instructions included in your product packaging. If you are unable to find or lose the instructions, you can view or download the electronic version from the "Space/Assembly" tab on the corresponding product page on our website. In addition, the same tab also contains an installation video for your reference. If you still have questions, please feel free to contact us at service@yihayo.com. We will reply within 24 hours.

To assemble the frame you will need a hex wrench, which is included in the package, and a Phillips head screwdriver or power drill to attach the frame to the tabletop.

Typically, the quick assembly of the product takes about 20 minutes and the other products take about 1.5 hours, but this may vary depending on the tools used, assembly experience, and manual dexterity.

The table top has pre-drilled holes for easy screw attachment to the frame.

In most cases, all that is needed is a simple control box reset. Please refer to the assembly instructions for more details. A printed version of the instructions is included in the product package. If you are unable to find or lose the instructions, you can view or download an electronic version from the "Space/Assembly" tab on the applicable product page. There is also an installation video available for your reference. If you still have questions, please feel free to contact us at service@yihayo.com. We will reply within 24 hours.

Under normal use, all height adjustable desks' main parts and components are guaranteed for a period of 3 years from the time the product is delivered to the user, the motor quality is guaranteed for 1 year and the electronic parts for 1 year.